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by urdhvatech

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#4877 - Update not compatible

Closed Bug? created by Emma Haines one month ago
Hiya, Please see the the error message I am getting at install " Note: To send record assignment notifications, an SMTP server must be configured in Email Settings. Scanning Package Installation failed! The package you are attempting to install does not conform to the policies established by SugarCloud or by your system administrator. SugarCloud customers must obtain a new package from the package provider that addresses the issues described below. If you are running Sugar locally, you can relax your Module Loader restrictions to allow the package to be installed. Package Scan Policy Guide PHP Compatibility Issues WebToModule Package contains code that is incompatible with newer PHP versions. Please see suggested fixes in the report. Download report
  1. urdhvatech-primary-contact member avatar

    urdhvatech

    one month ago

    Hello,

    Thank you for your interest in our add-on, and we're sorry to hear that you're experiencing an issue.

    To help us investigate and resolve the problem, could you please let us know:

    • Which PHP version and SugarCRM version are you using?

    This information will help us better understand the issue and provide you with the appropriate assistance.

    Thanks & Regards, Team Urdhva Tech

  2. urdhvatech-primary-contact member avatar

    urdhvatech

    one month ago

    Hello Emma,

    Thanks for the information. We will check and get back to you.

    Thanks & Regards, Team Urdhva Tech

  3. urdhvatech-primary-contact member avatar

    urdhvatech

    about a month ago

    Hello,

    We have uploaded the latest package compatible with SugarCRM 26.

    If you have any questions or need further assistance, please don't hesitate to let us know. We'll be happy to help.

    Thanks & Regards, Team Urdhva Tech.

  4. EmmaHaines324312 member avatar

    Emma Haines

    3 weeks ago

    Hiya, I am now getting the following error:

    " Note: To send record assignment notifications, an SMTP server must be configured in Email Settings.

    Scanning Package

    Installation failed!

    The package you are attempting to install does not conform to the policies established by SugarCloud or by your system administrator.

    SugarCloud customers must obtain a new package from the package provider that addresses the issues described below. If you are running Sugar locally, you can relax your Module Loader restrictions to allow the package to be installed.

    Package Scan Policy Guide

    PHP Compatibility Issues WebToModule Package contains code that is incompatible with newer PHP versions. Please see suggested fixes in the report. Download report "

  5. urdhvatech-primary-contact member avatar

    urdhvatech

    3 weeks ago

    Hello,

    We have resolved the error previously you have raised the support case.

    If you are still experiencing the issue, could you please download the Download Report from your system and send it to us at [contact@urdhva-tech.com]? This will help our team investigate the issue further.

    If you are available, we can also connect over a Zoom call to review the issue together.

    Once we receive the report, we will look into it and get back to you with an update.

    Thanks & Regards, Team Urdhva Tech

  6. EmmaHaines324312 member avatar

    Emma Haines

    3 weeks ago

    The package I am downloading, is still producing the error, can you tell me the updated name/date? I can only see 17th Sept.

  7. urdhvatech-primary-contact member avatar

    urdhvatech

    3 weeks ago

    Hello Emma,

    Have you tried with the latest package, WebToModule4.9-8x-To-26x.zip, which we uploaded on 17 September?

    We have tested the package and confirmed that it installed successfully on Sugar Enterprise 26.1.0.

    We would be happy to connect over a Zoom call and review it together. Please let us know your availability, and we'll arrange the call accordingly.

    Thanks & Regards, Team Urdhva Tech

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