Empower your support and sales teams with clear visibility to the right data, right when they need it. With the Zendesk and Sugar integration, your teams will be able to stay up-to-date on all relevant records whether they're working in Zendesk or SugarAI. Created by Fanatical Labs, 2023 Sugar Partner Award Winner.
#4690 - Fatal error in sugarcrm while syncing tickets from chat channel
Hi team,
We are getting lot of fatal errors in our SugarCRM logs. We are on Ultimate edition version 2.9.10a
Messages look like this:
Sep 30 13:52:30 sugarcrm sugarcrm.log Fri Sep 30 13:52:30 2022 [57363][928587c3-768d-2e37-afe6-521beff95a19][FATAL] FanaticalZendeskApi::app: a location is required
Sep 30 14:01:50 sugarcrm sugarcrm.log Fri Sep 30 14:01:49 2022 [58765][1][FATAL] Fanatical_Zendesk_ImportTicket::import: there is no mapping, we do not know how to save the data.
Sep 30 14:01:50 sugarcrm sugarcrm.log Fri Sep 30 14:01:49 2022 [58765][1][FATAL] FanaticalZendeskApi->ticketsync: Ticket import failed. Args: Array
The object printed is so huge that it is filling up our logs quite fast.
It happens only for tickets coming through Zendesk's chat channel. Is there a way to suppress this message or sync it properly?
I am happy to provide more info in private channel.
Thanks
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"ZenDesk integration was one of the things that attracted us to SugarCRM. Fortunately this add-on is really great. And the developers are excellent - they really went out of their way to collaborate with ZD users."
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3 years ago
Happy to help. I see you sent an email with additional information as well so I've gone ahead and replied there.
Thanks!
Heidi
3 years ago
Just wanted to follow up on this open ticket. We've released a new version that resolves this issue.
Closing this ticket for now, but please reach out again if you need us.