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#3400 - Uninstall Breaks Sugar
Hi,
We were able to install SugarChimp, setup and use the trial version but decided not to purchase. When we uninstalled, Sugar fails to load. When I look at my Apache logs, this is what I see.
Got error 'PHP message: PHP Warning: include(custom/metadata/sugarchimpactivity_MetaData.php): failed to open stream: No such file or directory in /opt/bitnami/apps/sugar/htdocs/custom/application/Ext/TableDictionary/tabledictionary.ext.php on line 40
PHP message: PHP Warning: include(): Failed opening 'custom/metadata/sugarchimpactivity_MetaData.php' for inclusion (include_path='/opt/bitnami/apps/sugar/htdocs:/opt/bitnami/apps/sugar/htdocs/vendor:.:/opt/bitnami/php/lib/php:/opt/bitnami/frameworks/smarty/libs') in /opt/bitnami/apps/sugar/htdocs/custom/application/Ext/TableDictionary/tabledictionary.ext.php on line 40
PHP message: PHP Fatal error: sugar_file_put_contents_atomic() : fatal rename failure '/opt/bitnami/apps/sugar/htdocs/cache/modules/EmailAddresses/tempich37O' -> 'cache/modules/EmailAddresses/EmailAddressvardefs.php' in /opt/bitnami/apps/sugar/htdocs/include/utils/sugar_file_utils.php on line 174'
Can you guys please help. Thanks!
-Kimo Yoshida
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"Nice product and nice team behind it. They helped us with everything we needed in order to get our system working as we wanted to."
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8 years ago
Hello Kimo,
Thought I'd lend a hand here until the SugarChimp folks can reply. We've seen this happen from time to time and it's usually due to a permissions restriction that caused the uninstall not to work correctly.
To fix it in this case edit /custom/application/Ext/TableDictionary/tabledictionary.ext.php and remove that sugarchimpactivity_MetaData.php line. That should be line 40.
Then go to /custom/Extension/application/Ext/TableDictionary and remove any files that look to be from SugarChimp.
Finally, go to Admin->Repair and run the Quick Repair and Rebuild.
Hope this helps! Jason Eggers SugarOutfitters
8 years ago
Thanks Jason,
I have followed your instructions. Unfortunately I cannot build and repair since Sugar does not load. Thanks again.
-Kimo
8 years ago
Are you still receiving the same error since removing that problematic line?
8 years ago
Hello Kimo,
I see that Bitnami is helping you the rest of the way with the non-SugarChimp related issues. For now I'll close this case out. Feel free to follow up here as needed.
Cheers, -Jason