Upsert® Call Center for RingCentral

by Upsert, LLC

Make RingCentral calls right from Sugar. Automatically log calls and serve up caller insights in real time.

Release Notes

Version Description
1.0.0
  • Initial release of Upsert® Call Center for RingCentral
2.0.0
  • Added Lists and List Targets functionality
2.1.0
  • Updated call controls to RingCentral Embeddable 2.0
2.2.0
  • Added Inbound Match Filters and Inbound Match Advanced Filters
2.3.0
  • Introduced support for RingCentral call queues
2.4.0
  • Added option to exclude call queues from import
  • Added ‘Duration (seconds)’ field to Calls module to track call duration for reportability
  • Added ‘Conversation Type’ field to Calls module to track whether the call was external or internal
2.5.0
  • Quick Save dashlet added for Calls focus drawers to allow for real-time saving of call notes and other fields
2.6.0
  • Support for handling call waiting
2.7.0
  • Call Lists dashlet added for dashboards to efficiently create and manage existing outbound call campaigns
2.8.0
  • User preference added to control whether Upsert Call Center opens on inbound calls
  • Enhancements to user licensing allocation
2.9.0
  • Filter Phone Number Input configuration option added to choose whether phone number fields in Sugar should restrict phone numbers to have supported characters for click-to-dial
  • Enhancements to user licensing
2.10.0
  • Added a module-level ‘Pre-fill Phone Number Fields’ configuration so administrators can choose where to copy the caller/callee’s phone number when creating a new record in the Upsert Call Center UI
  • Additional Guest Selection configuration added to match inbound calls only if a single match is found between all configured modules
  • Added configuration to exclude call queues by default
  • Added the ability to enable and configure API request limits
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