It has only been a few hours since you opened a support case on the weekend. Please be patient.

A couple of questions. Are you on SugarCRM CE or SuiteCRM? Which version of it are you currently running?

That unformat_all_fields is a part of the main SugarBean. I haven't seen this error before which leads me to believe there is a file permissions or ownership issue. Can you look at this script and see if you can apply it to your instance? http://www.shanedowling.com/sugarcrm-permissions-script/

Thanks for the response. I am using SuiteCRM / Version 7.5.3 Sugar Version 6.5.23 (Build 1061), I am using the following to apply permissions:

MAKE ALL FILES / DIRECTORIES OWNED BY USER

sudo chown -R londonholds:londonholds /[{path to sugar}]/public_html/crm

FIND ALL DIRECTORIES AND CHANGE THEIR MOD TO 755

find -P /[{path to sugar}]/public_html/crm -type d -exec chmod 755 {} \;

FIND ALL FILES AND CHANGE THEIR MOD TO 644

find -P /[{path to sugar}]/public_html/crm -type f -exec chmod 644 {} \;

FIND ALL JAVA FILES AND CHANGE THEIR MOD OT 755

find -P /[{path to sugar}]/public_html/crm -name *.js -exec chmod 755 {} \;

CHANGE CONFIG.PHP TO 664

chmod 664 config.php

Except These files need to be 664

cd /[{path to sugar}]/public_html/crm

(check to make sure you are at the top directory)

pwd chmod 664 config.php chmod 664 config_override.php chmod 664 sugarcrm.log

The four Directories below need to be 775

find -P /[{path to sugar}]/public_html/crm cache -type d -exec chmod 775 {} \; find -P /[{path to sugar}]/public_html/crm custom -type d -exec chmod 775 {} \; find -P /[{path to sugar}]/public_html/crm data -type d -exec chmod 775 {} \; find -P /[{path to sugar}]/public_html/crm modules -type d -exec chmod 775 {} \;

All files in the directories below need to be 664

cache/ and all subdirectories and files

custom/ and all subdirectories and files

data/ and all subdirectories and files

modules/ and all subdirectories and files

find -P /[{path to sugar}]/public_html/crm cache -type f -exec chmod 664 {} \; find -P /[{path to sugar}]/public_html/crm custom -type f -exec chmod 664 {} \; find -P /[{path to sugar}]/public_html/crm data -type f -exec chmod 664 {} \; find -P /[{path to sugar}]/public_html/crm modules -type f -exec chmod 664 {} \;

I also tried uninstalling, applying permissions then reinstalling again, and installing and then apply permissions.

I'm going to email you the same package, but with a different version number to trick the system into installing it correctly. That's the only thing that I can think of since that error is something not seen in typical SecuritySuite installs.

I had obviously searched for the error and couldn't find any sign of it, so thought it was strange.

Install on top of the existing one. Some versions of SuiteCRM do not do well with uninstalls or disabling modules. I just emailed you the latest package for 7.5.3. I hope this does the trick for you!

Agreed. The alex one. You can email me at solutions@eggsurplus.com and I can reply to that as well.

I really don't know, but if Apache is running as the cpanel user than probably. I do know that in general Sugar/Suite users have the most problems with cPanel.

Yes. Sent both emails to the same address. Make sure it's not in a spam folder. Otherwise, it might just take a bit to get there. Weekend delivery service around here is slow ;)